HopeGoo

“Grab HopeGoo Travel Coupons Pack” (“The Promotion”) Terms and Conditions:
1.      The promotion period is from now till December 31, 2025 (both dates inclusive) (“Promotion Period”).
2.      The Promotion applies to cardholders of Citi Credit Cards, Debit Cards and Commercial Cards issued by Citibank (Hong Kong) Limited (“Citibank”) (“Eligible Cards”) (“Cardholders”). HOPEGOO (Hongkong) Limited (“HopeGoo”) may reject an Eligible Card if their payment system cannot handle some of the Eligible Card type, please contact HopeGoo for details.
3.      During the Promotion Period, Cardholders are required to login as a member of HopeGoo on HopeGoo Mobile Application, Mobile Site or Website (www.hopegoo.com) (“HopeGoo Platforms”), then enter the Promo Code “CITI2025” to claim a coupons pack (“Coupons Pack”). Upon claiming the Coupons Pack, Cardholders can make bookings with Eligible Cards via HopeGoo Platforms fulfilling the following requirements (“Eligible Transaction(s)”) to enjoy below offers (“Offer(s)”):
3.1.   New HopeGoo Customer HK$80 off Flight Coupon (“Coupon 1”): Make international flight bookings with Single Net Transaction (as defined in Clause 5) of HK$299 or above (including taxes and surcharges) to enjoy HK$80 instant discount. This Offer is only applicable to new air-ticketing users (at the time of claiming promo code) on HopeGoo Platforms, and is applicable to pre-paid air tickets only. Domestic flights are not eligible for this Offer.
3.2.   New HopeGoo Customer HK$30 off Flight Coupon (“Coupon 2”): Make international flight bookings with Single Net Transaction (as defined in Clause 5) of HK$210 or above (including taxes and surcharges) to enjoy HK$30 instant discount. This Offer is only applicable to new air-ticketing users (at the time of claiming promo code) on HopeGoo Platforms, and is applicable to pre-paid air tickets only. Domestic flights are not eligible for this Offer.
3.3.   7% off Hong Kong / Macau / Taiwan Hotel Coupon (“Coupon 3”): Make hotel bookings in Hong Kong, Macau or Taiwan to enjoy 7% instant discount (applicable to taxes and surcharges) with a maximum discount of HK$100.
3.4.   7% off Overseas Hotel Coupon (“Coupon 4”): Make hotel bookings in regions excluding Mainland China, Hong Kong, Macau or Taiwan to enjoy 7% instant discount (applicable to taxes and surcharges) with a maximum discount of HK$100.
3.5.   New HopeGoo Customer HK$30 off Train Ticket Coupon (“Coupon 5”): Make train ticket bookings for Mainland China and Hong Kong with Single Net Transaction of HK$50 or above to enjoy HK$30 instant discount. This Offer is only applicable to new train ticket users (at the time of claiming promo code) on HopeGoo Platforms, and is only applicable to pre-paid high-speed rail tickets.
3.6.   Existing HopeGoo Customer HK$10 off Train Ticket Coupon (“Coupon 6”): Make train ticket bookings for Mainland China and Hong Kong with Single Net Transaction of HK$50 or above to enjoy HK$10 instant discount. This Offer is not applicable to new train ticket users (at the time of claiming promo code) on HopeGoo Platforms, and is only applicable to pre-paid high-speed rail tickets.
3.7.   HK$10 off Train Ticket Coupon (“Coupon 7”): Make train ticket bookings for Mainland China and Hong Kong with Single Net Transaction of HK$30 or above to enjoy HK$10 instant discount. This Offer is only applicable to pre-paid high-speed rail tickets.
4.      Coupon 1 and Coupon 2 are valid for 15 days after claiming, while other coupons are valid for 7 days after claiming.
5.      A ""Single Net Transaction"" refers to the final amount of a single transaction after deduction of all applicable discounts, reductions and value of cash vouchers. Unposted/ cancelled/ refunded/ falsified/ unauthorized transactions are excluded.
6.      Bookings must be paid using the currency of the promo code to enjoy the Offers.
7.      The Offers cannot be used in conjunction with any other offers.
8.      Each HopeGoo user can only claim and use each Offer once across all HopeGoo Platforms.
9.      The Offers cannot be redeemed for cash or G-Coins.
10.   If an order using the Offer is invalidated or canceled, the promo code will automatically be returned to the user's account.
11.   Due to the requirements of certain suppliers, some products may not be eligible for the Offers.
12.   The prices and inventory of flight tickets displayed may fluctuate in real time. Please refer to the final booking prices and ticket inventory on the HopeGoo Platforms.General Terms and Conditions
13.   Unless otherwise specified, Cardholders are required to state their intention to enjoy the offer(s) to HopeGoo prior to payment and settle the whole payment by respective Eligible Cards in order to enjoy the offer(s) from HopeGoo. For the avoidance of doubt, the promotion is not applicable to the following types of transactions: any transactions that are subject to cancellation, charge-back, return of goods and/or refund; any autopay, unposted transactions or any other payment transactions as specified by Citibank from time to time; all payment via eWallet or third party payment applications/ platforms (include but not limited to Payme, Apple Pay, Google Pay, Samsung Pay, WeChat Pay and AlipayHK), reloads of eWallet or Octopus Automatic Add-Value Service; or any other type of transaction as determined by Citibank from time to time.
14.   Unless otherwise specified, the offers cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.
15.   In case of any fraud/abuse/reversal or cancellation of transactions in respect of which reward is calculated and awarded, Citibank reserves the right to debit the equivalent amount of the reward from the relevant credit card account or bank account linked to the eligible debit card without prior notice.
16.   Availability of the offers is subject to offer or service availability, account status checking and final acceptance by Citibank and HopeGoo’s absolute discretion. Photos, product specifications and prices are for reference only.
17.   Citibank and HopeGoo are not liable for and will not indemnify for the failure of using the promo code as it has expired; is invalid or cancelled; its quota has been used up; fails to be used; or fails to be used due to technical factors; and any other possible reasons.
18.   Citibank shall not be responsible for any matters in relation to the related products or services. HopeGoo is solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
19.   Citibank and HopeGoo reserve the right to amend the Terms and Conditions without prior notice.
20.   All matters and disputes are subject to the final decision of Citibank and HopeGoo.
21.   In the event of any discrepancy between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
22.   Other Terms and Conditions apply, please inquire the details with HopeGoo.
23.   The promotions, products and services mentioned in the referenced document are not offered to individuals residing in the European Union, European Economic Area, Switzerland, Guernsey and Jersey, Monaco, San Marino, Vatican, The Isle of Man, the UK, Brazil, New Zealand, Jamaica, Ecuador or Sri Lanka. The referenced document is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the promotions, products and services mentioned therein to such individuals.