Global Airport Concierge

- Cancellations: Change to the itinerary, travel date(s), traveler’s name(s) and cancellation, should be made known at least 48 hours (24 hours for United Signature Services (USS)) prior to the service date requested, otherwise an amendment/cancellation surcharge, where applicable may apply.
- Urgent Bookings: New booking requests and amendments (to core details) made within 48 hours prior to the service time will incur a surcharge of 50% of the service total (exception USS). Services are subject to availability which cannot be guaranteed; however, we will do our best to accommodate. Confirmation will be sent when the booking is confirmed.
- Additional Hours (> 3 hours): Should the service exceed the duration of 3 hours; additional labor charges may apply and will vary depending on service location. Please note: Global Airport Concierge is unable to advise charge fees in advance. These charges will be available once the service has been completed; as we cannot determine the potential duration of service in advance, for example, mechanical issues, flight delays, last-minute additional requests etc
- Additional Services: Greeters are unable to and will not carry any pieces of luggage including hand luggage; should you require baggage assistance a baggage porter can be booked. Note that porters are not inclusive and are an additional service to the meet and greet. Fasttrack will be provided where possible, however our greeters will do their best to expedite the process. Please check with the Global Airport Concierge customer service team if this is available in the requested location. If wheelchair assistance is required, we ask that you reach out directly to your airline carrier to confirm this service. - Please note greeters are not authorized to push wheelchairs.
- United Signature Service: The United Signature Service in USA includes; United Club lounge access, premier check-in, premier access through security, and group boarding two (excluding international). Please note that if the service exceeds 3 hours and the greeter is present for the duration of the service additional labor charges will apply.
- Services in USA: International arrivals: we are unable to meet passengers at the airbridge (exceptions: IAH, IAD and DFW, and BWI). There is no fast-track immigration in the US, unless passengers are members of Global Entry or other government-approved programs. The meeting point for international arrivals into the US will be the arrivals hall outside of customs/immigration.
- Connection Services: If a connection service exceeds 5 hours or involves 2 separate flight tickets/airlines OR baggage needs to be re-checked, this would be treated as an arrival + departure service as the passenger needs to perform all arrival formalities (including baggage claim) and then check-in for their departing flight while proceeding with security/passport control.
- Rules and Payment Policies: It is the responsibility of the client to connect with the greeter or driver for services beginning at airports, stations or ports. This is to ensure that the passengers receiving the service connect with the greeter at the meeting point. If you are unable to locate your greeter or driver, it is the passenger’s responsibility to contact our 24/7 customer service team at +1-866-662-4952 or +44- 8000-124-007 for immediate assistance. Should the passenger not contact the Global Airport Concierge customer service team to inform them of any issues that may have occurred this service will not be eligible for a refund. Any refunds issued will take up to ten days to reach your account. For bookings not processed via the website a 3.5% processing fee will be applied. Please note that this fee applies to all charges and is non-refundable.
- Global Airport Concierge is not responsible for any issues caused by flight delays/weather issues. Consequently, if this affects your travels please advise the Global Airport Concierge customer service team. All feedback should be sent via email to customerservices@globalairportconcierge.com. For full terms and conditions please visit our website.
- Payment must be charged using Citi Credit / Debit Card.
- Citibank's decision on all matters relating to the Promotion will be determined at its reasonable discretion and is final and binding on all participants.
- Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties and Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties. All disputes about quality or performance of the products and/or services shall be resolved directly with Global Airport Concierge.
- Citibank and Global Airport Concierge reserve the right, at their reasonable discretion, to vary, add to or delete the Promotion terms and/or terminate the Promotion at any time.
- Mastercard General Terms and Conditions apply.